7-Day Return & Exchange Policy

At EVYNN, we want you to be happy with your purchase. If you're not completely satisfied with your jewellery, you may request a return or exchange within 7 days of delivery, subject to the conditions below.

1. 7-Day Return & Exchange Window

You may request a return or exchange within 7 days from the date your order is delivered.

To initiate a return or exchange, please contact us at care@evynnofficial.com within the 7-day period.

2. Conditions for Return & Exchange

To be eligible, the jewellery must:

  • Be unused and unworn

  • Be in its original condition

  • Have all original packaging, tags, cards, and accessories

  • Not have any scratches, damage, stains, alterations, or signs of wear

  • Be securely packaged for return

We recommend keeping your original packaging until you are certain you want to keep the product.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs and/or an unboxing video showing the product and packaging.

After verification, EVYNN may provide a replacement, exchange, or refund as applicable.

4. Return & Exchange Shipping

For returns or exchanges due to change of mind, size, preference, or personal choice, the applicable return shipping charges may be borne by the customer.

If the item is confirmed to be defective, damaged in transit, or incorrectly sent by EVYNN, we will arrange the appropriate resolution.

5. Refunds

Once your returned item reaches us, it will be inspected.

If the return meets our eligibility requirements, the refund will be processed to the original payment method.

Please allow additional time for your bank or payment provider to reflect the refund in your account.

6. Items Not Eligible for Return or Exchange

Returns or exchanges may not be accepted for:

  • Jewellery that has been worn or used

  • Items with scratches, damage, or signs of wear

  • Items damaged due to improper use or care

  • Customised or personalised products

  • Items returned without their original packaging

  • Items returned after the 7-day return period

7. How to Request a Return or Exchange

Email us at:

care@evynnofficial.com

Please include:

Order Number:
Product Name:
Reason for Return/Exchange:
Photos/Videos (if applicable):

Our team will review your request and provide the next steps.

EVYNN

7 Days. Easy Returns. Thoughtfully Designed.